Contact us or seek support

If you have any questions, please feel free to reach out. We will provide you with a fast response as soon as possible.

Please send us an email and leave your full name, email address and order number at help@thrive-cycling.com or fill out the form below.

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Suggestions? We love to hear your feedback. Please let us know how we can improve.

Shipping Details

All orders are shipped within 1-2 days of ordering.

Tracking number will be sent automatically to the email used for your order within 48 hours.

Tracking numbers are provided for both regular and premium shipping options.

All orders are shipped locally from our warehouse in Australia via Australia post & Express post amongst others.

Allow 4-5 business days after notification of shipment for delivery.

24 hour concierge available for shipping related queries via website chat, or via help@thrive-cycling.com

World Class 2 Year Warranty & 30 Day Money Back Guarantee

Our products are backed by the world class Thrive 2 year warranty, providing you with longevity unmatched by other products, ensuring you can continue to make the most out of your investment as new features via software updates roll out, without having to constantly upgrade.

If you dont like your product, you have 30 days to arrange for a return date and refund. No questions asked.